Terms and Conditions

Welcome to Hideout Cabins. These Terms and Conditions govern your use of hideout.lk and any booking you make for accommodation at our property in Nuwara Eliya, Sri Lanka. By accessing our website or placing a booking, you agree to these terms. Please read them carefully before making a reservation.

In these terms, “we”, “us”, and “our” refer to Hideout Cabins Private Limited, a company incorporated in Sri Lanka (Registration No. PV00342575). “You” and “your” refer to the person making the booking.

1. Use of the Website

a. You must be at least 18 years old to make a booking. By placing a booking, you confirm that you are 18 or over and legally able to enter into this contract. We may ask any guest to present valid photo identification on arrival, and may refuse entry where this cannot be provided.

b. The person making the booking is the “lead guest” and is responsible for the accuracy of the details submitted, for payment, and for the conduct of everyone in the party.

c. You agree to provide accurate and current information during the booking process. We are not responsible for a failed booking or a missed confirmation caused by an incorrect phone number or email address.

d. You may not use our website for any unlawful or unauthorised purpose, attempt to interfere with its operation, or make speculative, false, or fraudulent bookings.

2. Rates and Information

a. We take care to describe our cabins, facilities, and rates accurately. Photographs are indicative; individual cabins may vary in layout, view, and furnishing.

b. Rates are quoted in Sri Lankan Rupees (LKR) and are subject to change without notice. The rate that applies to your booking is the rate confirmed at the time of booking.

c. Rates include applicable government taxes and service charges unless stated otherwise at checkout.

d. Promotional rates and discounts are valid for limited periods and may carry their own conditions, which will be stated at the time of booking.

3. Bookings and Payment

a. By submitting a booking on our website you are making an offer to reserve accommodation. A contract is formed only when we confirm the booking and your advance payment has been received.

b. To confirm a booking, an advance payment of 30% of the total value of the stay is payable online at the time of booking.

c. The remaining 70% balance is payable at the property, on or before check-in, by cash or bank transfer. We do not accept card payments at the property.

d. Payments are processed by our third-party payment partner, PayHere. We do not store or have access to your full card details. Your use of the payment gateway is also subject to PayHere’s own terms.

e. We reserve the right to refuse or cancel a booking for reasons including unavailability, an error in the published rate or cabin description, suspected fraud, or a breach of these terms. Where we cancel for such a reason and you are not at fault, we will refund your advance payment in full.

4. Cancellations and Refunds

a. Cancellations and refunds are governed by our Refund and Cancellation Policy, which forms part of these terms.

b. In summary: the 30% advance is fully refunded if you cancel 3 or more days before your check-in date, and is non-refundable if you cancel within 3 days of your check-in date or do not arrive.

c. All cancellations must be made by calling our hotline on 0775540023. Approved refunds are processed manually within 3 to 5 business days to the original payment method.

5. Check-In, Check-Out, and Occupancy

a. Check-in is from 1:00 PM and check-out is by 11:30 AM. Early check-in and late check-out are subject to availability and may carry a charge.

b. Each cabin has a maximum occupancy, stated at the time of booking. Additional guests beyond that number cannot be accommodated and may be refused entry without a refund.

c. We may ask any guest to present valid photo identification on arrival.

d. Children are welcome, at no extra charge, provided the cabin’s maximum occupancy is not exceeded. Please tell us the number and ages of children at the time of booking so that we can allocate a suitable cabin. We are not able to provide extra beds, cots, or mattresses, so children must share the existing bedding in the cabin.

e. Pets are not permitted at the property. Guests arriving with a pet may be refused entry, and no refund will be due. If you require a registered service or assistance animal, please call us before booking so that we can make arrangements.

6. Guest Conduct and Property Rules

a. Guests are expected to respect the property, the surrounding environment, our staff, and other guests, and to observe our house rules displayed at the property.

b. Smoking is not permitted inside the cabins. Guests may smoke outdoors, and we ask that you dispose of cigarette ends responsibly given the surrounding vegetation. Smoking inside a cabin will incur a deep-cleaning charge of LKR 5,000. Open fires and barbecues are permitted only in designated areas and only where supervised.

c. Quiet hours apply after 8:00 PM. In consideration of other guests and our neighbours, please keep noise to a minimum during these hours.

d. Parties, gatherings, and amplified or loud music are strictly prohibited anywhere on the property, at any time. The property is a quiet retreat and is not available as an event or party venue.

e. Beer and wine are permitted in moderation. The consumption of hard liquor on the property is strictly prohibited. Any staining or damage to linen, bedding, furnishings, or the cabin arising from the consumption of beer or wine will be charged to you at the cost of cleaning, repair, or replacement, in accordance with clause (g) below.

f. Breach of clauses (b) to (e) is treated as a serious breach of these terms and may result in your stay being ended under clause (h) below.

g. You are responsible for any loss or damage caused to the cabin, its contents, or the property by you or your party, whether deliberate or negligent, and we may recover the reasonable cost of repair or replacement from you.

h. We may require any guest whose behaviour is unlawful, unsafe, or seriously disruptive to leave the property immediately, without a refund for the remainder of the stay.

7. Your Safety and Belongings

a. Our property is set in a hill-country environment. Paths, steps, and surrounding terrain may be steep, uneven, or slippery, particularly in wet weather. Please take care, wear appropriate footwear, and supervise children at all times.

b. Guests use the property, its grounds, and any facilities at their own risk.

c. Please secure your valuables. We are not responsible for the loss, theft, or damage of personal belongings brought onto the property, except where caused by our negligence.

d. We strongly recommend that you hold appropriate travel and medical insurance for your stay.

8. Circumstances Beyond Our Control

We are not liable for any failure or delay in providing accommodation caused by circumstances beyond our reasonable control, including extreme weather, landslides, flooding, road closures, fire, power or water failure, epidemic, strike, government restriction, or civil disruption. Where such circumstances prevent us from honouring your booking, we will offer alternative dates or a full refund of your advance payment as set out in our Refund and Cancellation Policy.

9. Intellectual Property

a. All content on our website, including text, photographs, logos, graphics, and design, is owned by or licensed to Hideout Cabins Private Limited and is protected by intellectual property law.

b. You may not copy, reproduce, distribute, republish, or modify any content from our website without our prior written consent.

10. Limitation of Liability

a. To the fullest extent permitted by Sri Lankan law, our total liability arising out of or in connection with your booking is limited to the amount you paid to us for that booking.

b. We are not liable for indirect or consequential losses, including loss of enjoyment, missed onward travel, or additional accommodation or transport costs.

c. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, or for any liability that cannot lawfully be excluded.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these terms.

12. Third-Party Links and Services

Our website may link to third-party websites and services. We are not responsible for their content, availability, or practices, and a link does not imply endorsement.

13. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Sri Lanka, and the courts of Sri Lanka have exclusive jurisdiction over any dispute arising from them or from your booking. We ask that you contact us first so that we have the opportunity to resolve any complaint directly.

14. Amendments

We may modify or update these Terms and Conditions at any time by posting a revised version on this page. The terms in force at the time you place a booking are the terms that apply to that booking.

15. Contact Us

Hideout Cabins Private Limited
Hotline: 0775540023
Email: hideoutcabinslk@gmail.com
Address: 228/3, Moon Plains, Nuwara Eliya, Sri Lanka